Define: Process Mapping
When introducing, replacing or upgrading a business system, organisations often overlook the critical need for mapping processes before implementation.
Without a thorough understanding of workflows, inefficiencies and interdependencies, businesses risk implementing a new system that doesn’t align with their operational needs. This can lead to poor adoption of systems, increased costs for training, persistent issues and missed improvement opportunities.
- In-Depth Mapping of Existing and Future Processes
- Visually Documented Process Provides Stakeholder Clarity
- Strong Foundation For System Implementation and Onboarding
Why System Change Struggles Without Process Mapping
Rushing into system replacement without first understanding how your organisation operates currently is a common and costly error. Future processes are not understood by users, no consistency with UAT and training, encourages resistance to change.
How Tango Ensures A Smooth Transition With Process Mapping
Tango starts with an in-depth discovery of your current workflows, visually mapping each process, identifying pain points and clarifying roles and responsibilities. We help bridge the gap between your organisation’s requirements and your future system by ensuring all stakeholders have a shared understanding of how things work currently and how things should work moving forward.
How We Work
The Tango process mapping service includes:
Analysis
Thorough analysis of current workflows and interdependencies
Visual Process Mapping
Visual process mapping with supporting commentary
Identification
Identification of bottlenecks and opportunities for improvement
Future-State Process Mapping
Future-state process mapping to support system design, testing, training and onboarding
Alignment
Alignment with strategic business objectives to maximise return on new systems
Testimonials
“Right from the initial meeting, Tango were very accommodating, amicable, and efficient. Their approach was extremely professional and, when it came to presenting their recommendations, it was clear very thorough research had been undertaken. I’m very happy with the Tango service and look forward to continuing a great working relationship. I recommend them to any organisation.”
Michael Costarella - CFO, Shire of Peppermint Grove
“Tango not only understood our sector, but understood the IT sector, too. They were able to effectively translate technical speak into layman’s terms, coupled with an excellent understanding of project management. They knew what we needed and which solutions would help. I highly recommend Tango to other companies looking to ensure they invest in the right IT products.”
Mike Burns – Ex Acting CEO, Southern Districts Support Association (SDSA)
The roll out of Pharos across Cyrenian House has been successful. Your support and guidance along the way made such a difference in being able to implement this significant change piece across Cyrenian House. Thank you for your dedication to the role and your constant support and calming advice as we managed the inevitable bumps along the way.”
Nicola Iannantuoni – General Manager, (Non-Residential Services), Cyrenian House
“When it came to sourcing an appropriate ERP inventory system, we communicated with multiple product vendors only to find they were focused on trying to sell their own products. There was no time or consideration taken to find out what we do and what we need for our business. Our experience with Tango couldn’t have been more different – and for the better”
Ian Bellinge - Managing Director of Elan Energy Matrix Pty Ltd
“Over the past two years, Tango have been a wonderful support throughout a very complex initiative. Whilst we’ve dealt with IT providers and developers directly in the past, this was our first time working with a specialised IT consultant, and I can confidently say that having an intermediary has been invaluable.”
Jill Rundle - CEO of West Australian Network of Alcohol and other Drug Agencies (WANADA)
“We’ve been working with Tango and are impressed with their high level of professionalism, communication, and reliability. Not only do Mark, Ian and their team have expert knowledge of information technology as a whole, they display this same level of knowledge within the space we’re working in too, which is crucial.”
Nita Jane - Acting CFO for the City of Greater Geraldton
Frequently asked questions
What Is Process Mapping and Why Is It Important?
Process mapping is the visual documentation of workflows helping your business understand how work is completed. It’s essential before system implementation to avoid carrying over inefficiencies whilst ensuring full advantage is taken of the new systems’ potential.
Who Should Be Involved in Process Mapping Workshops?
We involve both frontline staff and managers, anyone who plays a role in the process, to ensure accuracy and alignment across departments.
Can Process Mapping Help With Training and Onboarding?
Definitely. Clearly documented processes can be used to inform training manuals, user guides, standard operating procedures and onboarding documentation, helping new users get up to speed quicker.