Define | Procure | Deliver

A proven approach to de-risk your technology decisions

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De-risking Your technology decisions

Most organisations find technological change daunting, intimidating and, let’s face it, risky. As an independent IT consulting business, Tango IT has your best interests at heart. Our service model operates on a fixed price deliverable basis.

We deliver outcomes. We help you get the most out of technology with unbiased advice and expert guidance that empowers you to solve your business problems with innovative solutions.

Our unique process, refined over many years, creates a clear roadmap depicting the business journey to technological change in your organisation.

Define The Real need:

By creating a Roadmap of where your business is now with your use of technology to where to you want to be.
By collecting and documenting detailed functional, service, and non-functional requirements, including process maps and user stories.
By building a solid business case to obtain funding and Exec Management Team / Board buy-in.

Procure The best solution:

By investigating the market and identifying potential solutions.
By evaluating solutions and suppliers through a managed, transparent RFx process.
By negotiating the best value and contractual terms for you.

Deliver the desired benefits:

By properly planning a complete implementation.
By managing the implementation process and providing effective change management.
By optimising the use of your investment on an ongoing basis.

Define

Your Roadmap

At Tango IT, we understand your organisation is unique and that you need the right solutions to meet your business demands. With our Define service, we develop a tailored technology roadmap that outlines your organisation’s journey toward achieving your goals.

The Tango team start by working with you to understand where you are, where you want to be, and what you want to achieve for your business. We examine your current state, the challenges you face, and your existing infrastructure, including systems, processes, software, support, and governance. We document your intended outcomes and create a roadmap of your journey toward accomplishing your goals.

We achieve this by:

Confirming your planned future state business model;
Developing a high-level technology roadmap detailing how to achieve your future state objectives; and
Aligning the roadmap to your future state business model.

Your Requirements

When presenting your requirements to a potential supplier, you need a clear representation of what your business needs in a format that a technology company understands. With our Define service, we provide a deliverable that clearly documents your requirements to enable an informed evaluation of available solutions.

To gain a deeper insight into what your organisation needs, we work with key members of your team to understand your pain points and identify how those problems can be addressed with technology. We also work to understand the functional requirements you need in a technological solution to help you meet your objectives.

We achieve this by:

Interactive collaborative workshops from experienced business analysts to define your requirements;
Educating your team to understand what is possible so their vision isn’t constrained by what they already have; and
Ensuring documented outcomes can be understood by both business professionals and technology solution providers.

Funding

If you are seeking external funding or need a business case to secure internal commitment, a strong understanding of both the required change and its positioning are crucial.

For clear and measurable business decisions, external funding providers such as Government grant providers, and internal budget holders such as CEOs and boards, need appropriate business cases. The documentation should clearly outline the needs, timelines, risks, costs, and expected benefits.

As part of Tango’s independent IT consulting service, we specialise in the preparation of documentation to assist you in seeking funding by:

Establishing your current state;
Explaining drivers for change;
Summarising the business benefits;
Outlining risks and mitigation strategies;
Plotting a high-level timeline;
Providing an indicative budget for all costs;
Clearly articulating your options; and
Offering recommendations to proceed.

Procure

Identify

With Tango’s Procure service, our experienced technology consulting team conduct extensive research to find the right solutions to meet your needs. Our experts examine offerings from suppliers across the market, including our wide network of industry connections.

In finding the right solution for you, we distil your requirements into a format that enables suppliers to quickly provide high-level responses to your needs. This approach minimises the level of communication with suppliers who clearly do not fit.

For those we deem to be a good fit, expressions of interest are sought and a shortlist of suitable supplier is created. To empower you in making your decision, the shortlist includes a high-level summary of each supplier’s capabilities and their pricing.

Throughout the procurement process, you have the freedom to choose whether you want to be known to the suppliers or not; we protect you from the sales process until the appropriate time.

Evaluate

Make an informed decision when choosing a suitable supplier that best matches your business. Support your decision by demonstrating fairness and transparency in the process.

We have eliminated the multitude of spreadsheets and documentation, replacing them with our online portal that provides transparency, visibility, and collaboration in the procurement process.

Depending on your needs, we select the appropriate method when going to market to ensure you get the result you are seeking (“the right horse for the right course”). This can include Requests for Information, proposals, quotes or tenders.

Negotiate

With your solution identified and your supplier selected we help you reach agreement on pricing and contract terms, empowering you to make decisions from a position of knowledge and strength.

We start by reviewing the strengths and weaknesses of your chosen supplier’s position relative to your organisation. We unpack the supplier’s contract, highlighting positive points and areas of concern with a traffic light view (see below), and presenting options to address those concerns in the negotiation. Crucially, Tango IT helps prevent the supplier controlling the negotiations by putting in place the structure you need to reduce your technology risk and build the right partnership.

Green = Contract conditions with a minor consequence to note

Amber = Contract conditions you may want to negotiate

Red = Contract conditions you should not accept

“Understand the contract you are signing and be in control.”

Deliver

Plan

With your technology solution identified and the contract locked-in, it’s time to plan the implementation. Managing the change effectively to derive the most benefit, while having the least disruption, can be an onerous task. We make it straightforward with detailed implementation planning that will work for your organisation.

We work with you and your chosen supplier to create a plan that clearly outlines project deliverables, dependencies, and critical timelines aligned to your roadmap. You and the supplier agree on the work required to deliver the business case outcomes, including a project management methodology and reporting to enable a smooth transition.

We establish a comprehensive change and communications plan, and a risk plan to mitigate time delays, cost overruns, and other potential issues that could arise. We also establish a plan to keep all stakeholders informed and alleviate any confusion in the delivery process.

Manage

It’s time for the rubber to hit the road. Our Deliver service brings your implementation plan to life as we begin the work to embed the technology and change in your organisation. Experienced project managers oversee the work, providing expert guidance and oversight of project deliverables to keep your project on track and guard against unforeseen circumstances and potential impacts.

Our managed project services give you the assurance you need that both the supplier and your team are on track toward achieving your goals. You are informed with regular status reports on project progress, risks, variations, quality, and budget.

Our assistance to you during this phase can be as as big or as small as needed, with a team of experts in place to ensure your implementation runs smoothly.

Project Manager

Our experienced project managers use our reporting and project governance methodology aligned to the contractually agreed timelines to keep your project on track.

Business Analysts

Our business analysts ensure the detailed processes are supported and the transition to go live has the least possible impact on your team and your operations.

Change and Communications Team

Our change and communications experts ensure the right messages are given to the right stakeholders at the right time to keep them informed, engaged, and supportive.

Optimise

Getting business value from your technology investment is more than just installing the software, setting it up, and waiting for it to magically solve your business problems. There are countless examples of organisations implementing new technology to solve their problems, but, for whatever reason, the solution does not seem to work as they expected.

There could be any number of reasons why technology may not work as expected. Often, organisations lose sight of the holistic approach that needs to be applied when implementing a technological solution to address a business problem.

Changes may need to occur at a deeper level, including adjustments to policies and procedures, employee roles and responsibilities, and importantly, workplace culture. Critically, improvements need to be made to processes the technology supports, to ensure the best return on investment.