Deliver: Change Management
Introducing new technologies or replacing legacy systems is one of the most complex changes an organisation can face.
Without buy-in from staff and stakeholders alike, even the best system implementation can fail to deliver value.
Tango helps your business proactively manage this risk with strategic change and communication planning, ensuring your system transition is embraced rather than resisted.
- Tailored Change and Communication Plans For All Stakeholder Groups
- Clear Messaging Strategies To Build Trust and Engagement
- End-To-End Support For Smooth Adoption, Training and Go-Live Readiness
Why Change Resistance Derails Even The Best Technology Projects
System replacements often stumble, not because of poor technological solutions, but because of human resistance. Without proper change management, organisations face disengaged users, incomplete training, testing delays and reversion to old systems. This results in unmet goals and wasted investment.
How Tango Ensures Your People Are Ready For What’s Next
With a structured change and communication plan, Tango helps you manage the human side of transformation. We identify stakeholder groups, clarify what is changing for them, tailor key messaging and map out how and when they’ll receive updates. Our role-focused change approach supports engagement at every stage, from requirements to roll out, empowering your team and reducing risk.
How We Work
Tango’s change management process includes:
Strategy
Create a Change Management Strategy that defines the approach and informs what the detailed change management plan needs to address
Identification
Identification of all relevant stakeholder groups
Defining
Defining key changes for each group (roles, responsibilities, processes)
Creating
Creating message maps aligned to each group’s impact and needs
Mapping
Mapping communication timelines and channels for delivery
Ongoing Support
Ongoing Support to foster adoption, engagement and feedback loops
This process enables a smooth transition and higher long-term system success.
Testimonials
“Right from the initial meeting, Tango were very accommodating, amicable, and efficient. Their approach was extremely professional and, when it came to presenting their recommendations, it was clear very thorough research had been undertaken. I’m very happy with the Tango service and look forward to continuing a great working relationship. I recommend them to any organisation.”
Michael Costarella - CFO, Shire of Peppermint Grove
“Tango not only understood our sector, but understood the IT sector, too. They were able to effectively translate technical speak into layman’s terms, coupled with an excellent understanding of project management. They knew what we needed and which solutions would help. I highly recommend Tango to other companies looking to ensure they invest in the right IT products.”
Mike Burns – Ex Acting CEO, Southern Districts Support Association (SDSA)
The roll out of Pharos across Cyrenian House has been successful. Your support and guidance along the way made such a difference in being able to implement this significant change piece across Cyrenian House. Thank you for your dedication to the role and your constant support and calming advice as we managed the inevitable bumps along the way.”
Nicola Iannantuoni – General Manager, (Non-Residential Services), Cyrenian House
“When it came to sourcing an appropriate ERP inventory system, we communicated with multiple product vendors only to find they were focused on trying to sell their own products. There was no time or consideration taken to find out what we do and what we need for our business. Our experience with Tango couldn’t have been more different – and for the better”
Ian Bellinge - Managing Director of Elan Energy Matrix Pty Ltd
“Over the past two years, Tango have been a wonderful support throughout a very complex initiative. Whilst we’ve dealt with IT providers and developers directly in the past, this was our first time working with a specialised IT consultant, and I can confidently say that having an intermediary has been invaluable.”
Jill Rundle - CEO of West Australian Network of Alcohol and other Drug Agencies (WANADA)
“We’ve been working with Tango and are impressed with their high level of professionalism, communication, and reliability. Not only do Mark, Ian and their team have expert knowledge of information technology as a whole, they display this same level of knowledge within the space we’re working in too, which is crucial.”
Nita Jane - Acting CFO for the City of Greater Geraldton
Frequently asked questions
Why Is Change Management Important For System Replacement Projects?
Without a clear change strategy, users can resist the new system, delay testing and training, or revert to old processes, limiting project success and value realisation.
What Stakeholders Are Usually Involved?
Stakeholders typically include internal staff, leadership, department heads, system users, support roles and in some case, external partners or customers.
Can Tango Help With Training Content or Delivery?
Yes. We help align training needs with project goals and can work with your team or third-party providers to coordinate and deliver relevant training throughout the transition.
Doesn’t A Good Project Manager Do This?
A good project manager with the right training and experience can provide a change management capability, and Tango project managers are capable of doing that, however, sometimes there may be a good transactional project manager that does not have the soft skills or desire to do change management.